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How Do I Diagnose My HP Printer Problems?


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You can easily diagnose and fix your HP Printer problems using the HP Print and Scan Doctor. To know how to follow the steps below:

  1. First of all, download the HP Printer and Scan Doctor on your device.
  2. Now go to the Downloads folder on your computer and run the HPPSdr.exe file
  3. Once the installation is finished and the application launches, select Start.
  4. Select your HP Printer. If you don’t see your printer’s name, then hit Retry.
  5. If you get a prompt saying, there’s an issue with the connection, continue with the on-screen instructions to resolve it.
  6. Select the Fix Printing or Fix Scanning option according to your Printer problem.
  7. Once the scan is finished, you will get the results.
  8. If there are no issues diagnosed, you’ll see a checkmark. 
  9. If any issue was found and then fixed, you’ll see a wrench.
  10. A cross indicates, there’s something wrong with your printer and you need to follow the instructions on your screen to fix it.